FAQs
Frequently Asked Questions
Find answers to common questions about shipping, payments, orders, delivery, quotations and returns at Bansi Safety Gear.
Shipping Information
Do you provide order tracking?
Yes. Once your order is dispatched, we will send you a tracking number via SMS or email so you can monitor delivery progress.
Do you offer same-day delivery in Nairobi?
Yes. Orders placed before 4:00 PM within Nairobi may qualify for same-day delivery depending on product availability and location.
Do you ship outside Kenya?
Currently, Bansi Safety Gear only delivers within Kenya to ensure reliable, timely and cost-effective delivery services.
Payment Information
Which payment methods do you accept?
We accept M-Pesa, bank transfers, debit cards, credit cards and other secure payment methods supported on our platform.
Is it safe to shop on your website?
Yes. Our website uses secure SSL encryption to help protect your personal information and payment details during transactions.
Can companies request quotations before payment?
Yes. Corporate buyers, contractors and institutions can request quotations for approval and procurement processing before payment.
Order Support and Return Policy
Learn how to place orders, track deliveries, request changes and return eligible products.
How to Place an Order
Select your preferred products, add them to your cart and proceed to checkout. Corporate buyers may also request quotations for bulk or institutional orders.
Order Changes
Orders can be modified before processing or dispatch. Contact our support team as soon as possible if you need to make changes.
Returns Policy
Products may be returned within 7 days after delivery provided they remain unused and in their original packaging.
Track Your Delivery
Once your order is confirmed and dispatched, you will receive a tracking reference via SMS or email for delivery updates.
Need More Assistance?
Contact Bansi Safety Gear for support on PPE orders, quotations, delivery information and workplace safety procurement.
