Frequent Asked Questions
You can find the faqs easily.
Shipping Information
Yes, once your order is dispatched, we’ll send you a tracking number via email or SMS. You can track it directly on our website or the courier’s portal.
Yes, for orders placed before 16:00 PM in Nairobi, we provide same-day delivery at an affordable fee.
Currently, we do not offer international shipping. Bansi Safety Gear only delivers within Kenya to ensure fast, reliable, and affordable service for our customers.
Shipping fees vary based on location and will be calculated at checkout for full transparency.
Payment
Yes, we accept M-Pesa, bank transfers, credit/debit cards, and other secure online payment options.
Yes, shopping with Bansi Safety Gear is completely safe. Our website uses secure SSL encryption to protect your personal details and payment information. We only work with trusted payment providers, so your transactions remain private and secure at all times.
Orders & Returns
To buy from Bansi Safety Gear, you simply need to select the items, add them to your cart, and proceed to checkout. For bulk or corporate orders, we may request additional details like company name and purchase order number.
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Products can be returned within 7 days of delivery, provided they are unused and in original packaging
If you need to change your order, please contact our customer support team as soon as possible. Orders can be modified before they are processed or shipped. Once an order has been dispatched, changes are not possible, but you can request a return or exchange after delivery.
Once your order is confirmed, you’ll receive a tracking number via SMS or email. You can use this number to track your delivery status online or contact our customer service team for updates.