Bansi Safety Gear Return Policy

At Bansi Safety Gear, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return a product. Please read our return policy carefully to ensure a smooth and efficient process.

Eligibility for Returns:

  • Returns are accepted within 7 days from the date of purchase.

  • Products eligible for return must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items:

  • Certain items are not eligible for return due to hygiene reasons or if they are perishable.

  • Products marked as clearance or final sale are also non-returnable.

Return Process:

  1. To initiate a return, please contact our customer service team at 0722 353 974 or email us at returns@bansisafetygear.co.ke within the specified return period.

  2. Provide your order number and a brief reason for the return.

  3. Our customer service team will guide you through the return process and provide a return authorization if applicable.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped or defective product).

  • We recommend using a trackable shipping method to ensure safe and timely delivery of your returned items.

Refund or Exchange:

  • Once we receive and inspect the returned item, we will process your refund or exchange according to your preference.

  • Refunds will be issued to the original method of payment within a reasonable timeframe.

  • Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued instead.

Restocking Fee:

  • A restocking fee may apply to certain returns. This fee will be deducted from your refund amount.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately for assistance.

  • We will arrange for a replacement or refund based on your preference.

Final Note:

Bansi Safety Gear reserves the right to reject any returns that do not meet the above criteria or are deemed ineligible for return.
This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy.

If you have any questions or need further assistance regarding our return policy, please don’t hesitate to contact our customer service team.
We are here to help ensure your shopping experience with Bansi Safety Gear is enjoyable, secure, and hassle-free.

Thank you for choosing Bansi Safety Gear!